• Order Handling Time: Please allow 1-2 business days (Monday to Friday) for us to prepare and pack your order.
• Transit Time: Once shipped, delivery typically takes 2 to 3 business days (Monday to Friday).

The total delivery timeframe, including both handling and transit time, is estimated between 3–5 business days.

Yes. We provide free shipping on all orders within the USA.

Orders placed before 5:00 PM EST are processed the same business day. Orders placed after this time will be processed on the next business day.

We work with trusted carriers such as USPS and UPS. The carrier is selected automatically based on your delivery location to ensure the quickest service.

We accept:

• American Express
• Diners Club
• Mastercard
• Visa

Yes. We accept returns for both defective and non-defective items within 30 days of delivery. Items must be in new condition and returned in their original packaging. See our full Return & Refund policy here.

Before sending any item back, please contact us at support@vaidan.com to request return or exchange authorization. We will provide instructions along with a downloadable return label.

Once your return is received and inspected, approved refunds are issued within 7 days to your original payment method. Processing times may vary depending on your bank or payment provider.

Please check your mailbox, porch, and surrounding areas, as well as neighbors or family members. If you still cannot locate the package, contact the carrier directly with your tracking number. If the package is confirmed as lost, contact us with your order number for further assistance.