Shipping policy

At Vaidan, we prioritize delivering a seamless and reliable experience. We are pleased to offer free shipping on all orders shipped within the United States.

1. Shipping Locations

This policy applies exclusively to orders delivered within the United States. Please note that at this time, we do not offer international shipping outside of the U.S.

2. Delivery Times

We work hard to get your order to you as quickly as possible. Here is what you can expect:

Order Cut-Off Time: Orders placed after 5:00 PM EST will begin processing the following business day.
Order Handling Time: Please allow 1-2 business days (Monday to Friday) for us to prepare and pack your order.
Transit Time: Once shipped, delivery typically takes 2 to 3 business days (Monday to Friday).
Estimated Delivery Time: You can generally expect your package to arrive within 3 to 5 business days from the date of purchase.
Price: Free

Once your order is ready, it is handed over to our shipping partners for shipping.

3. Shipping Costs

We believe in transparent pricing with no surprises. We offer free shipping on all orders, regardless of the order value.

4. Our Shipping Partners

To ensure your items arrive safely and on time, we utilize USPS and UPS for our deliveries.

5. Shipping Restrictions

International Shipping: We do not ship internationally

PO Boxes: We don't deliver to PO Box addresses

5. Order Tracking

As soon as your package leaves our facility, you will receive a shipping confirmation email containing your tracking number. You can use this link to monitor your shipment's progress at any time.

6. Lost or Delayed Packages

If your package experiences a significant delay, arrives damaged, or you suspect it may be lost in transit, we kindly ask you to contact our support team as soon as possible. We will investigate the issue promptly to ensure a resolution.

7. Contact Us

If you have any further questions regarding our shipping practices, please visit our FAQ page or contact us directly

Vaidan

Company Name: Nexavo Retail LLC

EIN: 98-1910767

Address: 501 Buck St, Millville, NJ 08332, United States

Email: support@vaidan.com

Phone: +18565021910

Customer Support Timings:

9:00 AM - 5:00 PM EST, Monday - Friday (except for Weekends)

We aim to respond to emails within 24 hours during our business hours.