Privacy policy
This Privacy Policy (the “Privacy Policy”) explains the manner in which Vaidan (hereinafter: "we," "us," or “our”) collects, uses, and discloses information we receive from you via the Site or other channels through which you are interacting with us (collectively, the “Services”). Please read this Privacy Policy carefully.
How We Collect and Use Personal Information
We collect and use personal data for the purposes of delivering, operating, and improving our services, including processing transactions, communicating with users, supporting users, meeting regulatory requirements, and protecting and securing our services and users.
What Personal Information We Collect
Information you give us directly: This includes contact and identification information (for example: name, email, phone number, delivery/billing address), the items you purchase and buy-in confirmations, your account log-in details if you have one, or any information you provide in an email to our support team.
What we collect automatically: Our systems may collect information from your visit to our Site, including but not limited to cookies and IP addresses, and through the use of pixel tags or other technologies, the type of computer and web browser you are using, and any web pages you access.
Information from others: We obtain information from other sources, such as third-party providers (e.g., payment processors and vendors) whose software we use to operate the platform.
How We Use Your Personal Information
We collect data to process and fulfill your orders and payments, send products to the chosen address, and occasionally communicate about our products and sales. This activity is compliant with California Consumer Privacy Act (CCPA) regulations. Some examples of how we use collected data to achieve our goals:
- Fulfills your purchase and transaction requests
- Provides account and business terms of service updates
- Provides customer service support
- Develops and improves our website and services.
- Makes sure we prevent and mitigate cyber attacks and illegal activities
- Ensures compliance with applicable laws and regulations
- Provides commercial communications with your consent.
Cookies
Cookies and other tracking technologies are used to help us understand your interactions with the Site in order to improve your experience on the Site. By continuing to use our Site, you are agreeing to the use of cookies and other tracking technologies as described in this policy. If you would prefer not to use cookies, you may decline them by adjusting your browser settings. Please note, however, that some parts of our site may not function properly if you disable cookies.
How We Share Your Information
We may pass your personal data on to third-party service providers and vendors (who agree to hold and process your personal data securely and in line with our instructions), to our payment and shipping partners, to marketing and analytics platforms, or to government or regulatory bodies where required by law. We do not pass on your personal data for marketing purposes, and we do not sell personal data to third parties.
External Links
Our site may contain links to other websites and third-party sources. We have no control over such websites and their content, and these links should not in any way be interpreted as an endorsement by us of the content on such websites. You should read the privacy policies of each and every such website in relation to your use of the same.
Children's Privacy
Our services are intended for adults only. We do not knowingly collect or allow minors to provide us with any personal data; provided that if we become aware that we have collected any personal data from a minor, we will delete such information in a timely manner.
Security and Data Retention
We use reasonable technology and organizational measures to safeguard personal information, but we cannot guarantee the absolute security of the information we collect and/or store. Any personal data we hold will be kept for as long as necessary.
Your Rights
Your Rights Depending on your location, you may have additional rights, including the right to:
- access
- modify and correct
- delete and erase
- obtain a copy
- restrict
- object
- withdraw consent
- lodge a complaint with your local Data Protection Authority.
You can reach out to us at support@vaidan.com to submit your request. Please note that verification procedures may be applied to the authenticity of your identity.
Questions
If you have any questions concerning the processing of your personal data, you can contact support@vaidan.com or contact your data protection authority. Please note that we may need up to 24 hours to respond to your inquiry depending on your timezone and our business hours: Monday to Friday, 9:00 AM–5:00 PM EST.
Vaidan
Company Name: Nexavo Retail LLC
EIN: 98-1910767
Address: 501 Buck St, Millville, NJ 08332, United States
Email: support@vaidan.com
Phone: +18565021910
Customer Support Timings:
9:00 AM - 5:00 PM EST, Monday - Friday (except for Weekends)
We aim to respond to emails within 24 hours during our business hours.